Discover the rewarding opportunities available to you at Celerant. With exciting positions available around the country, and a culture built on savvy solutions, out-of-the-box thinking, work-life balance, and all the perks you’d expect from a rapidly growing software company—we’re confident you’ll find your professional purpose with us.

Software Support Technician- Entry Level

01/01/2019

Software Support Technician- Entry Level

(Staten Island, NY)

Software Support Technician – Entry Level

WHO WE ARE:

Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably.

Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Colorado, Florida, Georgia, Ohio, Oklahoma and Rhode Island. Celerant’s staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support.

The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills.

RESPONSIBILITIES:

– Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues.
– Log all incidents into the department call tracking system as per departmental standards.
– Assist in the creation of knowledge base articles as they pertain to the present and future environment
– Work on unresolved issues from evening and weekend shifts.
– Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc.
– Support Implementation/Training Team with any customer issues.

SKILL REQUIREMENTS:

– BA or equivalent degree in Computer Science, Information Technology, or related field.
– Basic SQL knowledge preferred.
– Relational database experience is a plus.

Apply Now!

Experienced Sales Representative

01/01/2019

Experienced Sales Representative

(TX and GA)

 

Experienced Sales Representative

Arlington, Texas and Roswell, GA Office Locations

 

WHO WE ARE:

Celerant Technology Corp. is a leading provider of state-of-the-art multichannel retail software; enabling retailers of all verticals to more efficiently and effectively maintain operations and increase profitability. Our advanced software manages all channels of retail through one system with real-time inventory visibility, allowing retailers to better serve customers in stores, online and on-the-go.

With over 150 employees, Celerant’s main headquarters are based in Staten Island, NY, with remote offices in GA, TX and CA. Celerant offers two all-in-one systems- its premier system called Stratus Retail and its more affordable system called Cumulus Retail, by its subsidiary CAM Commerce Solutions. All sales, marketing, product development, quality assurance, project planning/implementation, training and technical support are completed in-house.

 

JOB SUMMARY:

As a sales representative you will be responsible to perform product demonstrations of cutting edge retail software, including point of sale and the full retail suite, E-Commerce, mobile POS and several other mobile applications, as well as the next generation of browser-based retail software which is both platform and device independent.

Sales leads are pre-qualified and there is no cold calling required. Your overall mission will be to close new business and maintain relationships with existing clients, with ongoing opportunities for add-on business.

 

POSITION RESPONSIBILITIES:

– Follow-up with pre-qualified sales opportunities; tracking within CRM system
– Provide product demonstrations of our advanced, cutting edge software, remotely or on-site
– Meet/exceed sales quotas, achieve maximum new sales and existing customer sales
– Continually learn new product knowledge as we frequently customize and add to our suite
– Communicate with existing customer base regarding new offerings for potential add-on sales
– Prepare sales proposals/contracts for prospects based on retailers’ requirements
– Introduce new customers to the Implementation team and arrange the kick-off meeting
– Attend and participate in sales meetings, occasional trade shows and product sessions
– Keep abreast of competition, competitive issues, products and markets

 

SKILLS PREFERRED:

– Experience with technical/software, preferably in the retail market
– Experience with professional or solution based selling
– Degree from accredited University
– Willingness to travel (about 5-10%)
– Eagerness to learn and grow with a stable, successful company

Compensation: Competitive Salary with major growth potential, medical benefits, 401K, flexible spending account, 15 PTO days annually, optional dental/optical coverage

Apply Now!

Software Support Technician- Entry Level

01/01/2019

Software Support Technician- Entry Level

(Arlington/Fort Worth, TX)

 

Software Support Technician – Entry Level

Compensation: Full time Position, Salary, Benefits, 401(K)

WHO WE ARE:

Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably.

Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Colorado, Florida, Georgia, Ohio, Oklahoma and Rhode Island. Celerant’s staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support.

The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills.

RESPONSIBILITIES:

– Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues.
– Log all incidents into the department call tracking system as per departmental standards.
– Assist in the creation of knowledge base articles as they pertain to the present and future environment
– Work on unresolved issues from evening and weekend shifts.
– Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc.
– Support Implementation/Training Team with any customer issues.

SKILL REQUIREMENTS:

– BA or equivalent degree in Computer Science, Information Technology, or related field.
– Basic SQL knowledge preferred.
– Relational database experience is a plus.

Applicants should be comfortable with telephone support, as the primary job focus. Regular hours are 9:30am to 6:00pm with rotating nights and weekend shifts as required.

Apply Now!

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