About Celerant Technology

Celerant has been rated the #1 provider of retail software. Our software solutions, which are developed in-house, help retailers manage all aspects of their business, including point of sale, inventory and warehouse, supply chain, eCommerce, online marketplaces, mobile apps, loyalty rewards, digital marketing, back office and more. Our mission is to maximize business growth and efficiency through innovative retail commerce software. We are headquartered in Staten Island, New York; with satellite offices in Colorado, Florida, Georgia, Ohio, Oklahoma and Rhode Island. Discover the rewarding opportunities available to you at Celerant Technology. With exciting positions available around the country, and a culture built on savvy solutions, out-of-the-box thinking, work-life balance, and all the perks you’d expect from a rapidly growing software company— we’re confident you’ll find professional purpose with us. We offer medical, dental, vision, 401K, vacation and sick leave, life insurance, and flexible spending account.

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eCommerce Project Coordinator (Georgia)

09/30/2021

Location: Roswell, Georgia Office

The Project Coordinator manages and oversees all aspects of key eCommerce projects for clients. This role is responsible for the coordination and completion of projects on time and within budget and scope. The Coordinator will lead and direct the work of others, and perform a variety of tasks (i.e., set deadlines, assign responsibilities, monitor, summarize progress of project, and more). This role reports to Department Manager.

Primary Responsibilities:

  • Ensure that all projects are delivered on-time
  • Maintain project plans to monitor and track progress
  • Manage the relationship with the client
  • Meet with clients to take detailed ordering briefs and clarify project requirements
  • Track project performance
  • Perform other related duties as assigned
  • Client training

Requirements:

  • Proven working experience in project management
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational and multitasking skills
  • Attention to detail

Qualifications & Experience:

  • Project Coordinator experience
  • Creative, innovative individual
  • Ambitious, ability to multi-task
  • Team Player, but also able to work on own and manage time effectively
  • Experience with eCommerce a plus
  • Experience with social media a plus
  • Functional understanding of HTML and CSS a plus
  • Functional understanding of Shopify and/or WooCommerce a plus

Work Environment and Physical Requirements:
Work is performed primarily in an office setting. Work pressures, disturbances of work flow, and/or irregularities are expected and occur on a regular basis. Incumbent is continuously faced with a number of projects considered to be high priority. Project work must continue while assuring that day-to-day operations continue and technical problems are resolved. Exposure to video display terminals occurs on a regular basis, minimal physical exertion is required; however, prolonged periods of sitting or standing may occur. Learned physical skill required for keyboarding and use of computer tools.

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Customer Service Advocate (Staten Island or Remote)

05/28/2021

Location: Staten Island, NY or Remote

Job Summary

A customer service advocate is responsible for prioritizing customer satisfaction. As a customer service advocate, you will be responsible to coordinate with customers and help them identify and communicate issues or requirements. Resolving those issues and requirements will require strategy, prioritization and coordination with the many departments within the company to implement corrective actions. Building strong relationships and trust with your customers will be a prerequisite to have a successful engagement with each customer. Success is measured by the level of satisfaction of your customers at the end of your engagements.

Responsibilities

  • Analyze data and information to better understand customer issues and make informed and timely decisions and report out to other internal stakeholders
  • Interact with employees from other departments (i.e. Developers, Quality Assurance staff, Technical Support, etc.) to coordinate the various tasks for a given project
  • Evaluate and solve problems effectively
  • Partner with other employees across all departments and work toward solutions which benefit all stakeholders.
  • Provide an excellent customer experience by connecting with customers in a meaningful way
  • Utilize time, energy and resources to manage priorities. stay on track, achieve goals and track issues thoroughly in a timely manner
  • Learn quickly and take positive action without being requested to do so
  • Communicate through various means (written and verbal) with internal and external stakeholders at all levels in a clear, concise. positive. and courteous manner
  • Multitask and pay strong attention to detail in a fast paced and high-energy environment
  • Lead by example, manage and mentor others by providing effective positive and constructive feedback
  • Create, execute and manage issues lists and coordinate groups of individuals to maximize available knowledge and resources to track progress and ensure timely completion
  • Navigate and learn new technology and retail systems, equipment and software needed to fulfill communication, customer service, and business needs and expectations

Skills Preferred

  • Minimum three years of experience in a customer service or retail environment
  • Proficient in PC based office software
  • Bachelor’s Degree preferred
  • Eagerness to learn and grow with a stable, successful company

Compensation: Competitive salary with major growth potential, medical benefits, 401K, flexible spending account, 15 PTO days annually, optional dental/optical coverage.

Apply Now!

Retail Technology Implementation Manager (Remote)

04/05/2021

Location: Remote

Job Summary

We are looking for a skilled and highly motivated person to join our Implementation team with experience in retail, business process, software training, and project management. The ideal candidate will have a working knowledge of all aspects of retail operations (preferably firearms) including warehouse, inventory management, back office, accounting, and point of sale operations. As an Implementation Manager, your responsibilities will include the creation of business requirements and functional specifications, and most importantly project management, with a strong focus on client satisfaction and delivering a successful implementation of our product.

Responsibilities

  • Manage and coordinate the implementation of our POS product for new and existing clients
  • Interact with employees from other departments (i.e. Developers, Quality Assurance staff, Technical Support, etc.) to coordinate the various tasks for a given project
  • Create functional specifications to include business logic, workflows and use cases
  • Analyze business processes and enable solutions to support client’s business needs
  • Train new and existing clients on our POS retail software, either on-site or remotely
  • Create user manuals, tips for clients, and other tools to assist clients in using our software
  • Effectively and accurately delegate responsibilities
  • Manage time-sensitive projects, considering quality of delivery and customer satisfaction
  • Develop and maintain positive client relationships and communications
  • Manage multiple projects at different stages

Skills Required

  • Knowledge of and experience in a retail environment, preferably Firearms
  • Project management – leading an implementation from start to finish
  • Highly organized with strong analytical skills
  • Organizational skills with the ability to identify and manage priorities
  • Ability to multi-task and work in a team environment
  • Strong interpersonal skills and an ability to interact directly with clients
  • Proficient in Retail POS software, Word, Excel, PowerPoint, Project planning software
  • Eagerness to learn and grow with a stable, successful company
  • Excellent written and verbal communication skills
  • Training clients, external and internal
  • Willingness to travel

Benefits: Competitive salary based on experience; Medical, Dental and Eye Care coverage; 401(k); Vacation and Sick leave; Flexible Spending Account; Life Insurance.

Apply Now!

Tier 1 Software Support Technician

10/21/2020

Location: Remote near Staten Island, NY, Arlington, TX or Westminster, CA

Job Summary
We are looking to hire a Software Support Technician that has a basic understanding of SQL. Our ideal candidate should be detail orientated, possess the ability to work effectively with co-workers and end users, and have outstanding customer service skills. As part of your training, you will attend training classes and be assigned a mentor who will work with you on a daily basis to help you learn our environment and software and grow professionally within the organization.

Responsibilities

  • Serve as a first point of contact for all clients
  • Enter all customer phone and email support requests into our incident ticketing system
  • Resolve technical incidents based on your level of expertise
  • Escalate issues as needed to higher level technicians, management, and/or other department
  • Support employee inquiries regarding customer reported technical issues
  • Communicate the status of issues to customers and management

Qualifications / Requirements

  • College or equivalent degree in Computer Science, Information Technology or related field
  • Basic SQL knowledge
  • Relational database experience is a plus
  • Ability to work well with other employees
  • Exceptional customer service skills including the ability to translate technical jargon into layman’s terms for non-technical people
  • Ability to take ownership of issues, accountability
  • Verbal and written communication skills

Compensation: Starting annual salary for this position is $37,500. Competitive Salary with major growth potential, medical benefits, 401K, flexible spending account, 15 PTO days annually, optional dental/optical coverage

Apply Now!

Experienced Sales Executive (NY or Remote)

06/16/2020

Location: Staten Island, NY; or Remote

Job Summary
We are searching for an experienced Sales Executive for cutting-edge retail software. As a sales representative you will be responsible to perform product demonstrations of cutting edge retail software, including point of sale and the full retail suite, eCommerce, mobile POS and several other mobile applications, as well as the next generation of browser-based retail software which is both platform and device independent.

Sales leads are pre-qualified and there is no cold calling required. Your overall mission will be to close new business and maintain relationships with existing clients, with ongoing opportunities for add-on business.

Responsibilities

  • Follow-up with pre-qualified sales opportunities; tracking within CRM system
  • Provide product demonstrations of our advanced, cutting edge software, remotely or on-site
  • Meet/exceed sales quotas, achieve maximum new sales and existing customer sales
  • Continually learn new product knowledge as we frequently customize and add to our suite
  • Communicate with existing customer base regarding new offerings for potential add-on sales
  • Prepare sales proposals/contracts for prospects based on retailers’ requirements
  • Introduce new customers to the Implementation team and arrange the kick-off meeting
  • Attend and participate in sales meetings, occasional trade shows and product sessions
  • Keep abreast of competition, competitive issues, products and markets
  • Report to Sales Manager about goals, sales and prospects
  • Handle client complaints or concerns

Skills Preferred

  • Experience with technical/software, preferably in the retail market
  • Experience with professional or solution based selling
  • Bachlor’s Degree preferred
  • Willingness to travel (about 5-10%)
  • Eagerness to learn and grow with a stable, successful company

Compensation: Competitive Salary with major growth potential, medical benefits, 401K, flexible spending account, 15 PTO days annually, optional dental/optical coverage

Apply Now!

AR Accounting Clerk (Westminster, CA)

06/16/2020

We are looking for an in-house experienced AR accounting clerk in Westminster, CA, office, with experience in SAGE500 AR module.

Location: Westminster, CA

Responsibilities

  • Process contract billing to clients (from Sales order to invoices)
  • Conduct analysis and reconcile contract billing with ERP system
  • Assist collection roles
  • Other duties as assigned

Qualifications

  • Mas500 experience is a must
  • Minimum 2 years’ experience in accounting field
  • College degree in Accounting Helpful
  • Detail-oriented with focused work ethic
  • Ability to coordinate, cooperate, prioritize, multi-task and motivate self and others
  • Excellent verbal, written and analytical skills
  • Ability to work in a fast paced environment
Apply Now!

Technical Support Technician (Staten Island, NY)

06/09/2020

Location: Staten Island, NY

Responsibilities

  • Answer telephone calls and or emails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System.
  • Use SQL Server programming to diagnose and solve customer issues.
  • Coordinate with development with strategies to resolve software issues.
  • Use active troubleshooting to resolve hardware or software issues within specified time frames. Document actions, and escalate call if necessary.
  • Contact customers to follow up on outstanding issues, and assist with resolution.
  • Coordinate returned merchandise in need of repair, if needed.
  • Assist with documentation regarding software bugs, new products and new solutions.
  • Advise upper management on any product issues identified through technical support calls with customers.
  • Develop and implement plans to acclimate existing customer base, and introduce new accounts.
  • Escalate customers expressing a high level of dissatisfaction and work with escalated team.
  • Responsible for other duties as assigned by manager.

*Daily duties may change upon the Call Center Manager’s request to meet business needs.

Applicants should be comfortable with telephone support. Regular hours are 9:30am to 6:00pm, with rotating nights and weekend shifts as required.

Compensation: Full time position, competitive salary, benefits, 401(K)

Apply Now!

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