Careers

Location: Iselin, NJ

Salary: $45,000 – $75,000

We are looking for an in-house experienced AR accounting clerk / Staff Accountant in NY office, which will soon be relocated to Iselin, NJ.

Responsibilities:

• Process contract billing to clients (from Sales order to invoices) in Intacct, which will soon be converted to NetSuite.
• Conduct analysis and reconcile contract billing with ERP system.
• Set up recurring contract in accounting system and ERP system.
• Other duties as assigned.

Qualifications:

• NetSuite or Intacct experience is preferred.
• Minimum 5 years’ experience in accounting field.
• College degree in Accounting is helpful.
• Detail-oriented with focused work ethic.
• Ability to coordinate, cooperate, prioritize, multi-task and motivate self and others.

Location: Any location

Salary: $55,000 – $100,000

As a sales representative you will be responsible to perform product demonstrations of cutting edge retail software, including point of sale and the full retail suite, E-Commerce, mobile POS and several other mobile applications, as well as the next generation of browser-based retail software which is both platform and device independent.

Sales leads are pre-qualified and there is no cold calling required. Your overall mission will be to close new business and maintain relationships with existing clients, with ongoing opportunities for add-on business.

Responsibilities:

• Follow-up with pre-qualified sales opportunities; tracking within CRM system
• Provide product demonstrations of our advanced, cutting edge software, remotely or on-site
• Meet/exceed sales quotas, achieve maximum new sales and existing customer sales
• Continually learn new product knowledge as we frequently customize and add to our suite
• Communicate with existing customer base regarding new offerings for potential add-on sales
• Prepare sales proposals/contracts for prospects based on retailers’ requirements
• Introduce new customers to the Implementation team and arrange the kick-off meeting
• Attend and participate in sales meetings, occasional trade shows and product sessions
• Keep abreast of competition, competitive issues, products and markets
• Report to Sales Manager about goals, sales and prospects
• Handle client complaints or concerns

Skills & Qualifications:

• Experience with technical/software, preferably in the retail market
• Experience with professional or solution based selling
• Bachelor’s Degree preferred
• Willingness to travel (about 5-10%)
• Eagerness to learn and grow with a stable, successful company

Location: Staten Island, NY

Salary: $40,000

Responsibilities:

• Answer telephone calls/emails from customers (collect & document information, open tickets in ticketing system)
• Use SQL Server programming to diagnose and solve customer issues
• Coordinate with development with strategies to resolve software issues
• Use active troubleshooting to resolve hardware/software issues within specified time frames. Document actions, and escalate call if necessary
• Contact customers to follow up on outstanding issues, and assist with resolution
• Coordinate returned merchandise in need of repair, if needed
• Assist with documentation regarding software bugs, new products and new solutions
• Advise upper management on any product issues identified through technical support calls with customers
• Develop and implement plans to acclimate existing customer base, and introduce new accounts
• Escalate customers expressing a high level of dissatisfaction and work with escalated team
• Responsible for other duties as assigned by manager
• Daily duties may change upon the Call Center Manager’s request to meet business needs

Skills & Qualifications:

• Comfortable with telephone support
• Ability to work 9:30am to 6:00pm with rotating nights/weekend shifts as required
• Troubleshooting software queries
• Experience with a helpdesk ticketing system
• SQL Server programming

Location: Any location

Salary: $40,000+ plus commissions where applicable

The Account Representative will be responsible for maintaining and expanding ongoing relationships with existing retail clients. The chosen applicant, working with current clients, will analyze the unique software needs and requirements in order to make recommendations for the retail client’s business. In addition, the Account Representative will work closely with other departments within Celerant to facilitate client relations including accounting, technical support, product development and Quality Assurance.

Responsibilities:

• Develop, establish and maintain current client relationships
• Identify potential sales prospects and contact these and other accounts as assigned
• Present and sell Celerant software products and services to current clients
• Prepare presentations, proposals and sales contracts, when required
• Identify and resolve client concerns, working with various departments within Celerant

Skills & Qualifications:

• Proficient in PC based office software
• Bachelor’s Degree (preferred)
• Eagerness to learn and grow with a stable, successful company
• Excellent verbal, written and analytical skills
• Self-motivated, goal oriented and driven to achieve success both as an individual and in a team