About Celerant Technology

Celerant Technology is a leading provider of premium, advanced retail management software. Our SaaS software, developed in-house, manages all areas of a retail business- in-store, online and mobile- through point of sale, purchase orders, inventory management, reporting, eCommerce, mobile shopping apps, order fulfillment, digital marketing services and more. Ranked as the #1 Retail Software Vendor in the 2022 RIS LeaderBoard, we give retailers the tools and services necessary to run their operations efficiently and profitably. We support a wide-range of retail businesses, including apparel, footwear, gift, pet, hardware/paint, sporting goods, firearms and more. Celerant is headquartered in Staten Island, NY, with additional offices in CA, GA and TX.

Recruitment Fraud

Learn about phishing scams involving phony job postings posted on external sites, and what you should do if you encounter a potential scam.

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Available Positions

Discover rewarding opportunities at Celerant with a culture of out-of-the-box thinking, work-life balance, and all the perks you’d expect from a rapidly-growing software company. We offer a competitive salary based on experience; medical, dental, vision, Flexible Spending Account, 401(K), vacation/PTO, short/long-term disability, and life insurance.

When applying, please include salary requirements and a cover letter explaining why you believe you are a good candidate.

Implementation Manager (Remote)

06/02/2022

We are looking for a skilled and highly motivated person to join our Implementation team with experience in retail, business process, software training, and project management. The ideal candidate will have a working knowledge of all aspects of retail operations (preferably firearms) including warehouse, inventory management, back office, accounting, and point of sale operations. As an Implementation Manager, your responsibilities will include the creation of business requirements and functional specifications, and most importantly project management, with a strong focus on client satisfaction and delivering a successful implementation of our product.

Location: Remote

Responsibilities:

  • Manage and coordinate the implementation of our POS product for new and existing clients
  • Interact with employees from other departments (i.e. Developers, Quality Assurance staff, Technical Support, etc.) to coordinate the various tasks for a given project
  • Create functional specifications to include business logic, workflows and use cases
  • Analyze business processes and enable solutions to support client’s business needs
  • Train new and existing clients on our POS retail software, either on-site or remotely
  • Create user manuals, tips for clients, and other tools to assist clients in using our software
  • Effectively and accurately delegate responsibilities
  • Manage time-sensitive projects, considering quality of delivery and customer satisfaction
  • Develop and maintain positive client relationships and communications
  • Manage multiple projects at different stages

Skills & Qualifications:

  • Knowledge of and experience in a retail environment, preferably Firearms
  • Project management – leading an implementation from start to finish
  • Highly organized with strong analytical skills
  • Organizational skills with the ability to identify and manage priorities
  • Ability to multi-task and work in a team environment
  • Strong interpersonal skills and an ability to interact directly with clients
  • Proficient in Retail POS software, Word, Excel, PowerPoint, Project planning software
  • Eagerness to learn and grow with a stable, successful company
  • Excellent written and verbal communication skills
  • Training clients, external and internal
  • Willingness to travel
Apply Now!

Tier-1 Support Technician

06/02/2022

We are looking to hire a Software Support Technician that has a basic understanding of SQL. Our ideal candidate should be detail orientated, possess the ability to work effectively with co-workers and end users, and have outstanding customer service skills. As part of your training, you will attend training classes and be assigned a mentor who will work with you on a daily basis to help you learn our environment and software and grow professionally within the organization.

Location: Remote near Staten Island, NY, Arlington, TX or Westminster, CA

Responsibilities:

  • Serve as a first point of contact for all clients
  • Enter all customer phone and email support requests into our incident ticketing system
  • Resolve technical incidents based on your level of expertise
  • Escalate issues as needed to higher level technicians, management, and/or other department
  • Support employee inquiries regarding customer reported technical issues
  • Communicate the status of issues to customers and management

Skills & Qualifications:

  • College or equivalent degree in Computer Science, Information Technology or related field
  • Basic SQL knowledge
  • Relational database experience is a plus
  • Ability to work well with other employees
  • Exceptional customer service skills including the ability to translate technical jargon into layman’s terms for non-technical people
  • Ability to take ownership of issues, accountability
  • Verbal and written communication skills
Apply Now!

Helpdesk Support Tech (Staten Island, NY)

06/02/2022

Location: Staten Island, NY

Responsibilities:

  • Answer telephone calls/emails from customers (collect & document information, open tickets in ticketing system).
  • Use SQL Server programming to diagnose and solve customer issues.
  • Coordinate with development with strategies to resolve software issues.
  • Use active troubleshooting to resolve hardware/software issues within specified time frames. Document actions, and escalate call if necessary.
  • Contact customers to follow up on outstanding issues, and assist with resolution.
  • Coordinate returned merchandise in need of repair, if needed.
  • Assist with documentation regarding software bugs, new products and new solutions.
  • Advise upper management on any product issues identified through technical support calls with customers.
  • Develop and implement plans to acclimate existing customer base, and introduce new accounts.
  • Escalate customers expressing a high level of dissatisfaction and work with escalated team.
  • Responsible for other duties as assigned by manager.
  • Daily duties may change upon the Call Center Manager’s request to meet business needs.

Skills & Qualifications:

  • Comfortable with telephone support
  • Ability to work 9:30am to 6:00pm with rotating nights/weekend shifts as required
  • Troubleshooting software queries
  • Experience with a helpdesk ticketing system
  • SQL Server programming
  • Apply Now!

    Machine Readable Files

    This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

    https://www.cigna.com/legal/compliance/machine-readable-files/

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