Retail clients now have instant access to an interactive training portal with 5,000+ knowledge base articles directly from within the software
Staten Island, NY (April 4, 2023) – Celerant Technology, the #1 rated retail software provider for 2023, today announced the release of a new online self-service knowledge base. The new knowledge base is an extension of training resources that provide retail clients with the tools they need to better utilize their point of sale retail software, so they can complete tasks and help customers faster, with more self-serving tools to reduce friction when needing training assistance.
Our new knowledge base provides retailers instant access to training materials to quickly answer any question they have about the software. By offering more self-serving tools and new training materials, we are helping our retailers more effectively use our software with less uptime needed for newer users. This is especially important now, considering many retailers are experiencing higher employee turnover than possibly ever before.
Ian Goldman, CEO and President, Celerant
Celerant’s knowledge base offers over 5,000 articles, which is accessible via Celerant’s retail software and client portal. From within the retail software’s point of sale and back office, users can enter keywords into a search box, or click the knowledge base icon next to the title of each software screen to learn more about that specific section of the software. The software will then open a new tab displaying a training article related to that software feature. The knowledge base is also accessible from Celerant’s client portal, which provides additional training and technical support resources, such as the Welcome Pack, how-to videos, release notes, product manuals, important announcements, my tickets, and much more.
“We are excited to launch our new knowledge base. This year-long project was a process of converting every training manual and guide we have into an online, easily searchable resource by topic. Instead of having to search through pages and pages of manuals- now our clients can simply type a few keywords and find the training answers they need.”
Robert Goldman, Vice President and CTO, Celerant
Celerant’s knowledge base is available for Celerant’s two retail solutions– Cumulus Retail™, a cost-effective, SaaS solution for smaller retailers; and Stratus Enterprise™, a comprehensive solution with advanced functionality. To learn more, please visit www.celerant.com. Existing clients can register for the client portal at https://clients.celerant.com.