Celerant and ONESHOP enable sales associates to easily personalize outbound clienteling, from anywhere, based on customer and purchase history
Staten Island, NY (November 10, 2020)– Celerant Technology, the #1 provider of innovative retail point of sale and eCommerce solutions, announced today a partnership with ONESHOP, a powerful, easy-to-use clienteling application that helps retailers engage and build relationships with existing customers to improve customer satisfaction and increase sales revenue. By integrating ONESHOP with Celerant’s retail software, sales associates can leverage multi-channel customer and sales data to communicate with customers on a personal level, and from anywhere.
Celerant offers a fully-integrated retail software, enabling retailers to manage their entire business- in store and online- in a single system. ONESHOP pulls retail sales data from Celerant’s point of sale and eCommerce database, including customer information, in store and online purchases, sales history, and more. Leveraging this data, sales associates can quickly create customer lists, and easily engage with their customers via personalized text messages, emails, phone calls and/or handwritten letters; direct mail can be branded through an integration with ONESHOP’s third-party mail house service.
“With Celerant’s amazing foundation and integration with ONESHOP, retailers can now take their business one step further by being able to engage with their clientele on a personalized one-to-one basis. In a time when fewer customers might be visiting the physical store, it is more important than ever to stay personally engaged with your clients; our partnership with Celerant really fuels this to drive sales. The retailers’ sales associates (or stylists) might not be in the physical store as often as they normally are; so being able to access all their individual customers’ data on their personal phone to initiate conversations is a tremendous value.”
– Nick McHenry, Co-Founder and CEO, ONESHOP
ONESHOP can be accessed on a desktop/laptop, tablet or mobile phone, allowing sales associates to communicate with their customers anytime, anywhere. Within ONESHOP, sales associates can keep clients in the forefront with a ‘top 100’ list; and filter/sort customers by brand, top sales, purchase date and last contact. Sales associates can also create templates for thank you texts and emails, promotions and invitations to trunk shows; log notes for any customer; set reminders for future follow ups; and much more. In addition, ONESHOP can create and send promotions, emails and hand-written notes to shoppers on behalf of the retailer.
“I am so excited to begin my affiliation with ONESHOP. What great information to have at my fingertips! Being able to access all of my clients’ information at any time, whether in the office or at home is key. ONESHOP also lists the last time your client was in the store and if you contact her through the app it documents the last contact you had with them. I can look up what items they purchased from yesterday to what they purchased years ago. I can see what client bought what brand and make call lists that way. I am awaiting being able to see what inventory is in what store at our different stores within the app. Nick is amazing and whatever suggestions we have he takes it and incorporates it into the app. This last update has made ONESHOP that much more user friendly!! ONESHOP is going to be one of those things I don’t know how I ever managed to run my business without.”
– Candy Senn, Stylist at Tootsies
Learn more about the integration
Learn more about the integration
ONESHOP is a clienteling platform designed to help independent fashion retailers give their clients amazing experiences with personalized one to one communication at scale. Fully integrated into the stores existing systems with ONESHOP engaging with your clients has never been easier. For more information, visit www.oneshopretail.com.