Celerant Recognized for Consistently Superior Customer Satisfaction
ACHIEVING SUCCESS BY FOCUSING ON CUSTOMER SATISFACTION AND ADVANCED, END-TO-END TECHNOLOGY
The following profile was written by Joe Skorupa, Editor at Large, Retail Info Systems. A copy of the original profile can be downloaded here
The 20th anniversary edition of the RIS Software LeaderBoard is a major longevity milestone for one of retail’s most authoritative research reports. It also represents a longevity milestone for Celerant Technology, which has emerged in the report as one of the top-ranked software providers in retail for the past 15 years. Among Celerant’s many achievements in the Software LeaderBoard is its record of success in the decisive top-20 “master list.” This list, which is officially called the “2021 RIS Software LeaderBoard Top 20,” is the only chart that runs 20 vendors deep and is based on a comprehensive set of research data to rank the top award winning POS systems and retail software solutions.
Overall, the report includes 51 important lists, but aside from the master list the others delve into granular views of exclusive research through cross-tab analysis. The Software LeaderBoard shines a light on the best of the best solution providers in retail and no vendor that appears in the report, regardless of placement on a top-10 list, is a loser. In fact, all who appear anywhere in the report are among the best of the best. However, the top-20 master list is the one chart that validates whether or not a tech vendor is a leading player in the retail industry.
Every solution provider vying for retailer attention in the marketplace seeks to be on the master list because it is a powerful measure of a vendor’s standing and footprint in the industry. So, for Celerant to achieve impressive scores on the LeaderBoard’s master list for nearly 20 years is an impressive milestone for any award winning point of sale platform. However, there is much more.
For 14 consecutive years, Celerant has appeared in the top 10 of the master list, beating out many of the biggest names in technology. For the past seven years, Celerant has appeared in the top five on the master list. And for the last four years, Celerant has appeared among the top three, including two #1 finishes in the last four years. In the long history of the LeaderBoard, this is an unmatched record of success and consistency.
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"For 14 consecutive years, Celerant has appeared in the top 10 of the master list, beating out many of the biggest names in technology. For the past seven years, Celerant has appeared in the top five on the master list. And for the last four years, Celerant has appeared among the top three, including two #1 finishes in the last four years. In the long history of the LeaderBoard, this is an unmatched record of success and consistency."
Joe Skorupa, Editor at Large, Retail Info Systems
Watch a 10 Minute Demo of Celerant's retail Software
Top Scores in Categories and Criteria
In the 2021 report, Celerant has cemented its top-three status across a wide range of major categories and individual criteria. In addition to achieving a #2 score in the top-20 master list in 2021, Celerant achieves top scores in five major categories including:
- Top 10 Specialty Retail Vendors (#1)
- Top 10 Apparel Vendors (#2)
- Top 10 Broad Suite Vendors (#2)
- Top 10 Vendors for Mid-Size Retailers (#2)
- Top 10 Specialty Retail Vendors (#1)
- Top 10 Apparel Vendors (#2)
- Top 10 Broad Suite Vendors (#2)
- Top 10 Vendors for Mid-Size Retailers (#2)
Celerant also scores high marks in two of the LeaderBoard’s most important overall data categories – #1 in Retail Concentration (measuring the breadth of a software vendor’s solution suite) and #9 in Customer Satisfaction (for all retailers). Drilling into granular criteria reveals Celerant has a wide range of important strengths as an award winning POS system. These include:
- Customer Satisfaction for Specialty Retailers (#2)
- Broad Suite Vendor Leader (#2)
- Return on Investment for Mid-Size Retailers (#3)
- Overall Performance for Mid- Size Retailers (#4)
- Ease of Administration & Maintenance for Mid-Size Retailers (#4)
- Total Cost of Operation for Mid-Size Retailers (#4)
- Ease of Administration for all retailers (#4)
- Total Cost of Operation for all retailers (#4)
In all, Celerant appeared in 29 of the LeaderBoard’s 51 best-of-the-best lists. Several other noteworthy accomplishments include: Leader in Return on Investment (#5), Leader in Quality of Service (#5), Leader in Recommendation (#6), Leader in Customer Satisfaction for Mid-Size Retailers (#6), Leader in Overall Performance (#6), and Leader in Customer Satisfaction for Apparel Retailers (#7).
Beyond the strong showing in most of the LeaderBoard’s top-10 charts, Celerant achieved several other noteworthy distinctions in the 2021 report. These include being one of three vendors to surpass the 90-point mark in the top-20 master list, scoring a stellar 92.2 out of a possible 105 points. Celerant was also one of only three vendors to break the 90-point mark for Top Mid- Size Vendors, Top Broad Suite Vendors, and Top Vendors for Mid-Size Retailers. Celerant was one of only two vendors to break the 90-point mark for Top Apparel Vendors and was the only vendor to break the 90-point mark among Specialty Retail Vendors.
Customer Satisfaction Means Retailer Satisfaction
Customer satisfaction is the signature element in the LeaderBoard’s head-to head comparison report. It is converted into a scoring system worth a maximum of 50 points in specialized category lists (e.g. Specialty Retail, Apparel Retail, Tier One Retailers, etc.), which use the research report’s full data set. For many other top-10 lists customer satisfaction is the only datapoint and comprises 100% of the point total. Clearly, Celerant's award winning point of sale team is adept at delivering customer satisfaction for its retail clients at a level that places it among the highest in the retail industry.
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“At Celerant, we are nimble and able to pivot quickly, which has significant benefits to our retailers, We develop strong relationships with our retail clients and have ongoing conversations with them and listen to their needs. As an example, back in March, through speaking with our retailers we saw there was a real need for a more streamlined curbside pickup process, We very quickly developed our curbside pickup application helping our retailers organize the process through an automated text message alert system which is integrated with our e-commerce platform. Within just a couple of weeks of COVID, we were offering this to our retailers at no charge, to better help them serve their customers. Additionally, while the majority of our retailers already had our e-commerce platform, for those that did not, we were able to work with them and launch e-commerce sites faster than ever before, helping them get on online fast, while their stores were either shut-down or limited due to COVID restrictions.”
Michele Salerno, Director of Marketing & Assistant VP of Celerant Technology
In the LeaderBoard, customer satisfaction means retailer satisfaction. In the 2021 report, 302 retailers cast 714 votes for software vendors they have used within the last 12 months. In addition to evaluating solution providers, many retailers submitted their thoughts about why they voted the way they did. Here is a sample of what retailers had to say about their experience using Celerant software to do their jobs:
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“Celerant has provided us with a huge step forward in regards to ease of use and visibility to sales and data.”
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“At Celerant we have had a go-to, fix-it guy since our implementation and we are very satisfied with his responsiveness and helpfulness over the last two years.”
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“Celerant’s software is one of the main reasons our business operations continue to grow and improve in efficiency.
Consistency Validates Commitiment
Measuring customer satisfaction has long been proven to be a key indicator of business success. In a world that has learned technology for technology’s sake is never enough, customer satisfaction has proven to be one of the best ways to judge a software provider’s credibility, reputation, value, performance and market competitiveness.
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“We are proud to be recognized year after year in the RIS Leaderboard, To have been honored as a top-three software provider for four of those years, including two years at #1, is incredible. We strive to be #1 every year and to be recognized at that level for so many years shows our level of consistency. While we are a relatively smaller company in comparison to many of the vendors on the list and not able to score maximum points in the Revenue Factor category, our software continues to receive the highest scores for retail functionality. Plus, our retail clients continue to rate us as one of the highest quality systems that delivers superior support and customer service. For that we could not be more grateful.”
Michele Salerno, Director of Marketing & Assistant VP of Celerant Technology
The outstanding rankings Celerant achieves across so many categories and criteria in the 2021 LeaderBoard shows it has a deep commitment to learning what its customers (retailers) want from an award winning POS software solution and then delivering it at the highest level. This achievement is not only demonstrated by retailers that use the software every day, but it is corroborated by the personal comments included in the report explaining why the retailers voted the way they did. And, finally, Celerant’s achievement is validated by the consistency it has exhibited over many years and across many broad categories and granular criteria in the LeaderBoard’s top-10 lists. Achieving this level of success year after year validates Celerant’s commitment to a business model and corporate mission that delivers quality software and services to retailers fighting it out every day for every dollar in the competitive marketplace, regardless of what the next disruption may bring.
Watch a 10 Minute Demo of Celerant's retail Software
