Goodwill Store Retailer

Evansville Goodwill manages every aspect of their 14 stores in 3 states using enterprise point of sale software that automates processes.

Evansville Goodwill used dated retail technology, with multiple and disconnected systems, making operations and tracking in their 14 stores difficult.

They required a point of sale system that could automate processes and help them get better oversight for multiple locations in 3 states.

Checkout stands are now more efficient, their inventory and raw goods management is automated, and store data all flows into an all-in-one retail software that is simple to modify.

Goodwill and Donation Retail Challenges

As a donated goods retailer (DGR), Evansville Goodwill has 14 stores across three states. Each store ran on independent retail software not designed for Goodwill donated retail needs. Compounding this difficulty was having only one person who could fix the software if it went down. Donation management was hard to track because of manual hand-tagging processes.

Evansville Goodwill Retail Success Story Challenges

System Bottlenecks Prior system was built piece-meal and only one person could make fixes, creating bottlenecks at inopportune times
Information Limitations Old point of sale software ran off a server not built for the volume of a Goodwill business
Inventory Tracking Couldn’t efficiently track raw goods movement, support production, or tagging processes

Evansville Goodwill Retail Success Story Solution

Goodwill and Donation Retail Solution

Evansville Goodwill utilizes their enterprise DGR retail software to digitize and more easily track in-store processes. Merchandise checkout and new employee training are quicker thanks to the easy-to-use software. When they encounter anything that needs additional help or when they need a function added, contacting their retail technology provider is easy and they’ll receive personalized support.

Donation Processing Tracking donated raw goods and merchandise is more efficient for strategic planning and forecasting
Reporting Optimization Search features built into the software allow for a wide variety of look-ups and analytics
Employee Training Simplified checkout screens helps train employees quickly while moving along checkout at the registers
Flexible Customization Retail technology is upgradable to help them both in their immediate needs and long-term goals

Evansville Goodwill operates its donation retail store using Celerant’s Stratus Enterprise software.

Goodwill and Donation Retail Success

Goodwill Evansville’s new enterprise retail system resolves the issues of limited system management by enabling more staff to update and manage data. It streamlines the tracking of both inventory and newly donated raw goods.

Their new point of sale retail system provides flexibility in adding new functions for future growth, such as tagging production and customer loyalty plans. Because of the simplified usability of the software, they no longer have to rely on a single person for repairs if they ever encounter issues.

Evansville Goodwill Retail Success Story Outcome

Not only are they experiencing growth and streamlining of their operations, but they know they can rely on their technology provider to support them every step of the way. They can quickly contact support, who will promptly see to the resolution of any challenges.

Explore Goodwill Solutions

“We are using Celerant's point of sale and inventory management while planning to use the system for tagging, production, and customer loyalty in the future. We moved to Celerant because we needed a system to use right now, and features that will help us grow.”

–Amanda Simmons, VP of Finance, Evansville Goodwill