Goodwill Store Retailer

Goodwill Central Oklahoma cuts donation processing time by %50 and increases average transaction values by $1 with an enterprise retail system.

Goodwill Central Oklahoma relied on an outdated system of manual cash transactions and executing in-store tasks by hand.

The donation and retail store needed point of sale software for the modern digital age to streamline their daily tasks.

They now expedite checkout and have grown the average order values by $1. Processing time for donated goods is cut in half, and training new employees is faster.

Goodwill and Donation Retail Challenges

As a donated goods retailer, Goodwill Central Oklahoma receives more than 600,000 items of all sorts for donations on an annual basis. This large volume was challenging to sort using manual methods to accomplish the task. Getting new employees onboarded and ready to hit the floor was difficult, as they did things on paper. There was no streamlined procedure for the preparation.

Goodwill Central Oklahoma Retail Success Story Challenges

Outdated Processes Previous methods of operation were done by hand and took too much time from other tasks
Donation Volume Incredibly high donation volume annually was almost impossible to keep up with using manual processes
Training Difficulties Training new staff was difficult, having to rely on pen and paper and hand-sorting paperwork

Goodwill Central Oklahoma Retail Success Story Solution

Goodwill and Donation Retail Solution

Goodwill Central Oklahoma uses enterprise retail software to digitize in-store processes. Donated goods can be quickly processed. Employee training is faster; when they hit the sales floor and register, they can help customers. They’ve grown their average transaction values by $1, and the processing time to work through their donations is cut in half.

Real-Time Data New POS software uses cloud connectivity to keep the system up to date between registers and the back-end
Inventory Optimization Advanced search features built into the software allow for a wide variety of look-ups and analytics
User-Friendly Training Simplified, logical checkout screens allow new staff training in as little as 20 minutes and moves customers along
In-Depth Customizability Functions and applications on the screens can be arranged based on the store’s needs to expedite procedures

Goodwill Central Oklahoma operates its donation retail store using Celerant’s Stratus Enterprise software.

Goodwill and Donation Retail Success

Goodwill Central Oklahoma leverages automation in the new POS system to make its store operation more efficient from the front of the store, inventory sorting, and back office management.

The enterprise retail software is user-friendly, making it fast for their store staff to adapt. Buttons within the POS screens are adjustable for size, layout and labels, helping make in-store processes quicker and train new staff and volunteers more efficiently.

Goodwill Central Oklahoma Retail Success Story Outcome

This combination of an easy-to-use point of sale system and its ability to make operations in their business faster has led to faster transaction times. It expedites receiving merchandise, sorting, and getting onto the floor faster.

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“It takes away time that was spent on pricing our clothes and textiles. It was a manual process where we used a grease pencil to mark every single item. We have seen that the system is very easy to use; our cashiers have quickly picked it up. Customer transactions take less than half the time it used to with our previous system.”

–Dianne Beltz, Director of Retail, Goodwill Central Oklahoma