Goodwill Store Retailer

Goodwill of the Great Plains manages their transactions and cuts down on processing time using an enterprise point of sale system

Goodwill of the Great Plains did everything in their store manually. Financial reconciling was far more complex than needed.

The business needed a donation and retail point of sale software to streamline tracking inventory and launch new ‘color of the week’ rotations.

Now, with a streamlined checkout process, processing time for donated goods is cut down and new items can be put on the floor quicker.

Goodwill and Donation Retail Challenges

As a donated goods retailer (DGR), Goodwill of the Great Plains relied on hand-pulling and sorting inventory, processing transactions on paper, and trying to keep track of an ever-changing inventory. Because they were handling transactions and processing credit in a separate system, numbers had to be crunched at the end of shift. This process added time to what should be simple tasks.

Goodwill of the Great Plains Retail Success Story Challenges

Outdated Procedures Training and onboarding was done by pen and paper, compounded by hand-executed register transactions
Promotional Challenges Because of inventory difficulties, forecasting and planning weekly sale promotions couldn’t be accurately planned
Cumbersome Training Training and onboarding was done by pen and paper, compounded by hand-executed register transactions

Goodwill of the Great Plains Retail Success Story Solution

Goodwill and Donation Retail Solution

Goodwill of the Great Plains leverages a powerful DGR point of sale system that connects their store from the registers to the back offices. Their retail software is fast to customize to meet their evolving demands. Processes are simple and easy to keep track of. Reporting and analytics are easy to identify from their own data feeds.

Software Modification Functionality is now simple to navigate and speeds up in-store processes
Inventory Optimization In-depth inventory metrics make forecasting and sale planning easy to increase revenue
User-Friendly Training Simplified, logical checkout screens allow new staff training to be quickly and efficiently executed

Goodwill of the Great Plains operates its donation retail store using Celerant’s Stratus Enterprise software.

Goodwill and Donation Retail Success

With easy-to-navigate software in both the back office and the front registers, Goodwill of the Great Plains sees faster transactions. Helping drive this efficiency is implementing ‘Color of the Week’ sales, which can be activated or modified as necessary.

Payments can be uniformly accepted by cash, card, check, and other payment preferences. Reporting features provide better insights into inventory, allowing the retailer to make more informed business decisions based on floor performance.

Goodwill of the Great Plains Retail Success Story Outcome

Since they, as any Goodwill business does, handle a massive volume of donated merchandise daily, they now snap pictures of the merchandise and add attributes on the fly. They no longer need to sort through huge piles, picking pieces out one by one and filling out info cards for every single item.

Explore Goodwill Solutions

“We chose Celerant because we needed a customized solution that meets our needs. We were coming from a manual solution, and Celerant allows us to seamlessly integrate the different aspects of our business.”

–Angela Renders, Director of Retail, Goodwill of the Great Plains