Gift and Museum Retailer

Mast General uses enterprise retail software to ship eCommerce orders same-day and remain compliant with automated tax reporting

Mast General needed to bring their 100-year-old business into the modern age of eCommerce and navigate the ever-changing economic nexus laws that affect online ordering.

Mast General efficiently manages inventory with a real-time POS system, ensuring accurate inventory and reporting.

Online order fulfillment is now automated, saving a ton of manual effort and ensuring orders are shipped out the same day.

Gift and Museum Retail Store Challenges

As a gift and museum retailer selling a comprehensive array of retail goods, Mast General used an outdated POS system that made managing their business complex. They struggled with online order logistics, lack of inventory management, and confusing sales taxes from online orders.

Mast General Store Retail Success Story Challenges

Cumbersome Reporting Prior POS software was slow and forced Mast General to run batch reports every night
Inefficient Fulfillment Shipping times were overly long from having to pick locations to fulfill orders manually
Tax Compliance Economic nexus laws were complex to keep track of and made correct tax reporting difficult
Inventory Challenges Old POS system struggled with inventory tracking, making stock levels unclear at each store

Mast General Store Retail Success Story Solution

Museum and Gift Retail Solution

Mast General can better serve customers with a real-time point of sale software that keeps track of important metrics across all stores and sales channels. eCommerce orders are more manageable to process from an inventory pool that is efficiently balanced across their stores, and customers can now easily buy online, and pick in any of the store locations, same day.

Best Store Fulfillment eCommerce system algorithm determines the best store to fulfill eCommerce orders out of, reducing shipping cost and time
Avalara Tax Automation Online sale taxes are reported through the Avalara automation, ensuring full compliance in every tax jurisdiction
Real-time Inventory Retail software efficiently tracks inventory and reports across all of their stores and online sales
AudioEye Website Plugin eCommerce website has expanded accessibility to serve customers who may need extra assistance

Mast General Store ships eCommerce orders same-day and automates tax compliance with Celerant’s Enterprise Retail software.

Gift and Museum Point of Sale Success

Mast General serves customers nationwide with an automated and efficient shipping model and retail system that keeps track of metrics in real-time. They rest easy knowing that the tax automation software keeps them compliant in a changing eCommerce realm.

Inventory metrics are accessible from anywhere, anytime,, and they can track on-hand products down to the store level. When eCommerce orders are processed, the inventory POS software determines the best store location to fulfill from, based on preset logic.

Mast General Store Retail Success Story Outcome

Nightly batch reporting is no longer necessary since the POS system is connected in real-time. All aspects of the retail business operate through ONE native database which makes it easy to monitor and access instant and accurate data from anywhere.

Explore Gift and Museum Solutions

“Considering we ship online orders from our multiple stores to our customers all over the country, leveraging Celerant's ‘Best Store Fulfillment’ has enabled us to expedite our fulfillment process to most orders now being shipped same-day, from a previous average of 3-5 days.”

– David Cliett, Director of Operations, Mast General Store