Hardware and Paint Retailer

New Heights Supply saves more than 20 hours weekly on data entry with supplier integrations by using enterprise retail software

New Heights Supply (NHS) is a hardware retailer that started in 1997 with five stores in New York City. As the business grew, they needed a real-time retail software to efficiently manage store locations.

They now use a modern, cloud-based retail POS system that helps them manage their business from anywhere they are. The always-on retail software helped them grow from five stores to twenty locations and save a ton of time while doing so.

Hardware Retail Store Challenges

As a hardware and paint store chain, NHS struggled to track inventory in an expanding product selection and made shuffling merchandise between locations difficult. Their customer base grew to include local customers and contractors needing repeat purchases. They wanted to venture into the online world with a connected retail system amidst the eCommerce boom.

New Vendors They were using disparate systems to keep track of inventory coming in from new vendors
Purchase Orders Placing new orders to suppliers took up too much time between having to create PO’s for all 20 locations
Store Distribution More stores meant working harder to keep shelves stocked across all locations
New Customers Lacked an up-to-date system to accommodate contractor accounts and corporate billing

Hardware and Paint Store Solution

New Heights Supply streamlines the management of their 20 stores inside ONE cloud-based enterprise software that updates in real-time. They meet the diverse needs of customers in multiple industries around the New York metro area. Inventory is viewable at all locations, and they can transfer merchandise when necessary.

Supplier Integrations Product catalogs from suppliers, such as Orgill, Benjamin Moore, and Emery Jensen, are accessible in the POS system
Inventory Replenishment Orders from suppliers for all 20 stores can be imported on a weekly basis, saving over 20 weekly of data entry
Inventory Optimization NHS can transfer merchandise and use pre-distribution shipping to supply stores from PO’s
Customer Accounts Customers and contractors can open personal accounts for fast purchases with online payments

New Heights Supply grew its business and customer base with Celerant’s Stratus Enterprise software.

Hardware Store Omnichannel Software Success

New Heights Hardware efficiently operates 20 stores and serves many diverse customer needs. They can access their store data from anywhere, such as on mobile devices at industry trade shows, and view analytics in real-time.

Growing their inventory is simple with integrated vendor catalogs when adding new merchandise. They can move merchandise when stores run low and monitor levels to predict what will need resupply.

New Heights Supply Hardware and Paint Store Success Story

Contractor businesses can set up corporate accounts to make purchasing fast with easily-accessible payment options online and in-store. With an eCommerce website in the works, they’ll be able to acquire new customers, sell more products, and enable online accounts.

Explore Hardware Solutions

“The biggest benefit with Celerant is that I’m able to save a ton of time on manual data entry! I’m saving at least 20 hours a week just by integrating with my suppliers. After using Celerant for almost 15 years, I wouldn't open another hardware store location without it!”

– Ishmael Nunez, Founder, New Heights Supply