Unified Retail Marketing. Powered by Your POS Software

Question 1

What is the Customer Engagement Suite?

Answer

The Customer Engagement Suite (CES) is an all-in-one retail marketing platform that unifies email, SMS, social media, live chat, online reviews, and marketing automation into a single system.

Built directly into your retail software, CES connects your POS and eCommerce data—such as transactions, customer profiles, loyalty activity, and inventory—so you can create highly personalized, data-driven marketing campaigns. Unlike standalone tools, CES eliminates data silos and manual exports by keeping everything in one centralized platform, ensuring every campaign aligns with how your customers shop both in-store and online.

Related: » Celerant Unveils Customer Engagement Suite: One Central Hub for Unified Retail Marketing

Question 2

Does the Customer Engagement Suite replace my current email marketing solution?

Answer

Yes, the Customer Engagement Suite can replace standalone email marketing tools like Mailchimp and similar providers.

By integrating email, SMS, and social media directly with your retail system, CES enables more advanced personalization using real customer data from your POS and eCommerce platforms. This allows retailers to track performance based on actual sales and customer behavior—not just opens and clicks—resulting in more effective, data-driven marketing campaigns.

Related: » Email Inbox Updates That SMB Retailers Can’t Ignore for 2026

Question 3

How is the Customer Engagement Suite integrated with my retail software?

Answer

The Customer Engagement Suite is fully integrated into your retail software, sharing the same centralized database as your POS and eCommerce systems.

Because it’s natively built into Celerant’s platform, there’s no need for third-party integrations, data syncing, or manual CSV exports. CES has real-time access to transactions, inventory, loyalty activity, and customer profiles, allowing you to create accurate, data-driven campaigns without delays or inconsistencies.

Related: » Which Retail System is Right for You?

Question 4

How is the Customer Engagement Suite different from other marketing platforms?

Answer

The Customer Engagement Suite is different because it’s built directly into your retail system, not connected through third-party integrations like Mailchimp, Klaviyo, or Constant Contact.

Most marketing platforms rely on imported lists or delayed data syncing, which can lead to outdated or incomplete information. CES uses real-time retail data—including purchase history, customer behavior, and inventory—so you can create more personalized campaigns, generate more accurate reporting, and measure results based on actual sales, not just clicks or opens.

Related: » Celerant’s Customer Engagement Suite vs. Klaviyo

Question 5

Can I automate marketing campaigns based on customer behavior and location?

Answer

Yes, you can automate campaigns based on customer purchases, loyalty activity, and even location using geofencing.

CES allows you to trigger follow-ups after purchases, reward loyalty milestones, recover abandoned carts, and re-engage inactive customers automatically. You can also send targeted messages when customers enter a specific geographic area, helping drive in-store traffic. These automations run continuously in the background, increasing retention and repeat sales without adding manual work.

Related: » Celerant Launches Geo-Fencing in Mobile Apps to Turn Nearby Shoppers into Buyers

Question 6

What marketing tools are included in the Customer Engagement Suite?

Answer

The Customer Engagement Suite includes built-in tools for email, SMS, social media, live chat, online reviews, marketing automation, and product-driven campaigns.

Because it connects directly to your retail system, you can also use features like drag-and-drop product integration within the campaign editor. Simply search for SKUs and instantly insert product images, pricing, and descriptions into your emails or messages—no manual uploads or updates required. All product data is pulled in real time, ensuring accuracy while saving time.

Related: » Customize Your POS Console to Match the CES Utility

Question 7

How much does Customer Engagement Suite cost?

Answer

Customer Engagement Suite is available as an add-on to Celerant’s retail software, with pricing based on factors such as the total number of contacts, not the number of messages you send.

This allows you to market freely without per-email fees while scaling as your customer base grows. CES includes email marketing, social media management, online review monitoring, live chat, marketing automation, and geofencing—all fully integrated with your retail data. SMS/text messaging is available as an optional add-on.

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