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The Best System on the Market we are so Happy with the service!!!!
After years of worrying about making the move and upgrading our POS system, we finally decided to do it with Celerant Technology. So far, 2 months in, we have had a much smoother transition than we could have imagined. We not only upgraded our POS for 6 stores, but we added a new, 7th store at the same time. Dave was incredibly patient with our questions, and very thorough in his training. If he didn’t have the answer, he would go and find it. Though there were glitches along the way, overall the task that was ahead of us was handled wonderfully be Celerant and the team that we worked with.
PROS
For us, we really appreciate the ability to be live in multiple locations all at once — being able to see the sales and inventory movement all instantly is huge. We also like the fact that it can essentially be accessed from anywhere, on the appropriate machines, as long as you have an internet connection.
CONS
I think the thing we struggled with the most was having to build out reports that would fit our needs, but this is probably more on us as a company than the software itself.
REASONS FOR SWITCHING TO STRATUS ENTERPRISE
We are growing in our number of locations, and we wanted more ease of use when it comes to that growth.
After years of worrying about making the move and upgrading our POS system, we finally decided to do it with Celerant Technology. So far, 2 months in, we have had a much smoother transition than we could have imagined. We not only upgraded our POS for 6 stores, but we added a new, 7th store at the same time. Dave was incredibly patient with our questions, and very thorough in his training. If he didn’t have the answer, he would go and find it. Though there were glitches along the way, overall the task that was ahead of us was handled wonderfully be Celerant and the team that we worked with.
Tandy, Jason and the whole team were amazing to work with. Their patience and professionalism was much appreciated.
After moving our point of sale system from QuickBooks POS to Shopify, we finally decided to go to Celerant. Once we started are training, which was very hands on with one on one instruction from Dave Libby. Dave was great at making and keeping meeting appointments. He was very informative and helpful. He would check into questions that we had that he was not sure of the answers and got back to us usually the same day. Dave was a real pleasure to work with, to actually get someone on the phone who was interested in how we run our business instead of trying to make us run our business in a way to fit the software. We are have gone “Live” with our system today. They have already sent us contact information for support, email and phone numbers. This is so much better than what we were experiencing with Shopify.
My recent support experience with Celerant – while assisting our friends at NHS – was over and above what I had been accustomed to expecting. This in large part had to do with the 1:1 support that Anthony Parisi provided the Support Desk for a WP issue that had affected the customer over 24 hours. Anthony came to the rescue by opening his calendar to assist us troubleshoot and get the customer back online. I can’t thank Anthony enough for his dedication and flexibility to assist us with these high priority issues.
Tandy is an amazing wealth of knowledge within Celerant Back Office systems. Many times we are searching help doc and not finding what we need, and Tandy is able to help with incredible speed and knowledge of this system. We appreciate all he has done for us in setting up this system and getting our store up and running.
Sartaj Shah, SEO Manager for Celerant has been very responsive about communicating the progress Celerant is making on behalf of our online catalog. He has been diligently improving our position and keyword efficiency. I enjoy our meetings and discussions about SEO efforts that are out-pacing their competitors efforts with other companies.
We have been working with Rondolyn on a new website, she has been great so far & we’re excited to tackle this new endeavor with her!
We have worked closely with Celerant since 2015 and continue to rely on their Stratus Enterprise software system for our multiple brick-and-mortar stores and ranges as well as our email marketing, SEO with Sartaj, and web development. Looking forward to launching our new app(s) which are also currently under development at Celerant. There are many key team members across all departments that keep our business running.
Terrance Harvey helped us out many times training and figuring out the how to’s of the software. Terrance has great customer service skills and very knowledgeable with the many aspects of the software. Thank you so much for all your help! We couldn’t have asked for a better trainer!
I’ve been very impressed with Celerant’s Stratus product over the past year and a half. In addition to the great base product, Celerant worked with us making a custom export to integrate with our corporate accounting system. Tandy Trujillo was our implementation manager, he was amazing throughout the set up and launch! He spent hours tweaking every area we needed for a smooth and effective transition. Even post-production Tandy has been instrumental for advice, an internal advocate, and master problem solver.
The customization of the POS screen is great. Super easy to navigate and change if need be. We’re still trying to evolve to 100% stratus including ecommerce.
It was a complex project with many parameters and challenges. Celerant’s development team worked with me on a daily basis and responded quickly to every need we had. They were very accommodating and no challenge was too large. We met our short timeline and their service and support while cleaning up and finalizing the more minor details was approached with just as much effort. I have been very pleased and impressed. I am currently bringing their development and implementation team into 2 additional projects. I look forward to working with them on these and all future projects.
There are not many combined POS and web platforms that can truly do both well. Celerant does exactly that. We searched high and low before finding Celerant, so I know most of the other options out there, and they did not fit our needs. We wanted POS registers that were able to run locally in the event of internet outage, but otherwise were essentially real time. We needed a great web platform, a mail order web interface, and a very robust amazon integration. We have that and our business has flourished over the past 7 years because we’ve been able to focus on our core business rather than technical issues.