Retail Software Reviews:

Pros: Kimberley was extremely professional and helpful getting our store set up. She is extremely knowledgeable in the product and is always available for support. She was very patient with us learning the new system and always has an answer for any question we had! I know this process would not have gone as smoothly without the help from Kimberley!

Cons: We haven’t experienced any cons working with Celerant/Kimberly. I would recommend this service to any business for Point of sale and managing a store.

Overall: We have had a seamless transition from our old system (profits). Every meeting we had with the Celerant team has been on time, informative and beneficial to our business. They were able to transfer our existing inventory database which has made converting to the new system very painless. Kimberley is always available to take our calls and questions and follows up promptly with a response or solution. This is a great service for any store. Thank you Kimberley and Celerant.

We have been working with Celerant for several years now. We have two retail stores and are planning for a third. Celerant also built and hosts our web site and online store. Greg Dearle, our Account Manager asked me to leave an honest review. I think he was a little surprised when I said yes and I am going to give you 5 stars. I told him that when you have multiple complex systems across different stores, in different states, with different laws and taxes. With both stores fully integrated into our website. We are going to run into issues. What matters to me, is how the partners we work with respond to and handle issues. Celerant tracks any problems we have with a sophisticated ticketing system. There is reporting and online visibility into the system from the client side so we can see the progress and steps to resolve issues in real time. We know who owns any problem we have, and we can follow up with them directly. Or, Greg our account manager, assists in following up and/or escalation of the issue. The partnership we have with Celerant is a successful one and we see it as a long term one that can easily grow and scale with us.

Pros: Incredible support we’ve received from Bobby. From the moment he reached out to introduce himself, he’s gone above and beyond in helping us catch up.

Cons: None, support is very helpful solving if we have any report with any reports!

Overall: His approach was informative, patient, and genuinely focused on helping us make the most out of our platform. It’s rare to come across someone who not only introduces themselves but follows through with this level of care and service.

Pros: I am a new user to Cumulus and have nothing but rave reviews. The ease of use of the software is outstanding(so far). The support that i receive is far above top notch. My implementation team that consists of Kimberly Mano, Nathan Gilbert and Scott Ward are very supportive and continue to be an invaluable resource to me as I grow my business.

Cons: As a new user, my challenge is really about learning the full functionalities of the back office and the software. However, the Cumulus team has continued to point me in the right direction and is supportive through each step.

Overall: Overall, the experience has been stellar. The software is intuitive, the support is consistent and thorough. I would recommend the company to anyone.

We’ve had an outstanding experience working with Bobby Raczkowski. From the initial introduction, he demonstrated a clear commitment to supporting our team and ensuring a smooth onboarding process. Bobby’s communication is thoughtful and informative, and his approach has been both patient and solution-oriented. He consistently goes above and beyond. It’s rare to encounter someone who not only introduces themselves with such professionalism, but continues to follow through with exceptional service and genuine care. We’re truly grateful for his support. – The Girls at Debra C

Incredible support we’ve received from Bobby Raczkowski. From the moment he reached out to introduce himself, he’s gone above and beyond in helping us catch up. His approach was informative, patient, and genuinely focused on helping us make the most out of our platform. It’s rare to come across someone who not only introduces themselves but follows through with this level of care and service.

LEGEND RC HOBBIES is New to Celerant. Jason Kliewer, who works on data conversion, is truly the BEST of the BEST! He thoroughly scrubbed our existing data, as we had extracted it into Intuit/Quickbooks POS (no longer supported) from a DOS based POS System many years ago when we purchased the Hobby Shop! He really cleaned things up and is a pleasure to work with!

LEGEND RC HOBBIES WENT LIVE THIS WEEK! We were very thankful for your knowledgeable staff: Nekie Hanchell and Nicholas Freites, , along with Jason Kliewer noted above! They were all a pleasure to work with. I truly enjoyed working with each of them! They made our conversion a success!

Celerant’s customer service was outstanding, and the initial training was extensive. Each time I have an issue, they reply and do their best to walk me through the steps to get it fixed. The Celerant team I was assigned is knowledgeable and helpful.

Celerant’s customer service was outstanding, and the initial training was extensive. Each time I have an issue, they reply and do their best to walk me through the steps to get it fixed. The Celerant team I was assigned is knowledgeable and helpful.

At Celerant I would highly recommend Rondolyn. She was so detail oriented during our transition. Not only was she responsive, she was knowledgeable, and efficient moving our project forward. If she didnt have an immediate answer, she would figure it out quickly. She handled everything wonderfully. It was a pleasure working with her as she exceeded our expectations. Her patience and professionalism was greatly appreciated !!

Rondolyn at Celerant was a terrific team leader and project manager. We couldn’t have done it without her. She was very task oriented and attentive to our needs. She had great follow-through, attention to detail and was always very positive about moving our project forward. I don’t know what we would’ve done without her!

The customer support is awesome.

LEGEND RC HOBBIES is New to Celerant. Jason Kliewer, who works on data conversion, is truly the BEST of the BEST! He thoroughly scrubbed our existing data, as we had extracted it into Intuit/Quickbooks POS (no longer supported) from a DOS based POS System many years ago when we purchased the Hobby Shop! He really cleaned things up and is a pleasure to work with!

Pros: What I like about Kim and her team was the seamless integration and level of communication. We had a tight deadline with our grand opening and she was able to make it happen.

Cons: There were a few hiccups along the way but nothing Kim and her team couldn’t handle.

Overall: Overall, great experience considering the size of operation and range needs. We have an extensive operation and Kim is always ready to help.

Quinn is the best. Would have no one else. Responsive and caring. He has the true Rizz, and cares about his clients