Read more about our retail software.
Easy to Navigate
Overall, when the system runs smoothly, it is easy. Easy to navigate and helps us keep track of our inventory more efficiently and creates a faster checkout process for our customers.
How easy it was to learn to navigate the back office and POS.
It freezes up and kicks users out at random, causing the user to have to clear the cache, and log back in. All work is lost when that happens. Which can be time consuming if it happens repeatedly.
10 stars If Possible!
I may leave a second review just so I can leave 10 stars. Dee was absolutely phenomenal. Knowledgeable, professional, punctual. Everything you could possibly want in an onboarding specialist Dee provided. I think she went way above what was expected and exceed every expectation I had.
The Best Cloud-Based POS and Inventory Management Program
Cumulus and Stratus are the best overall cloud-based POS/Inventory Management offerings out there. I promise you, we’ve used and tested MANY different POS and Inventory Management programs over our 30+ years in business, and Celerant has the best. Perfect, of course not – but unlike the others, Celerant as a company is amazingly responsive, especially when compared to other providers in the retail space. They feel your sense of urgency. You can always get in touch with an actual person. Finally, general upgrades, fixes, improvements, and new integrations are a regular thing. Celerant’s developers are engaged and diligent about incorporating customer feedback. You can trust your small/mid-sized business to these guys with confidence.
After reading some of the one-star reviews, I get it – changing POS systems sucks. The first few weeks and months are hell, and during the initial install year – everything is the “first time we’ve done this on the new system.” It often requires a rethinking of your processes to match the system you’re using. Remember, your existing processes were developed based on the tips, tricks, and workarounds you had from your previous system. We struggled in the beginning in part because we were trying to bend the system to our existing procedures and vice-versa. Over time as we spent time and effort to understand what the developers were thinking, we got to a much better, even great place. Now, three years in – our clerks love it, and our back office processes better match the capabilities of the system.
Helpful throughout the implementation process
Quinn was great to work with. He has been super helpful throughout the implementation process.
Pros: The Celerant team had great customer service.
Everyone was very knowledgeable and Helpful which made the process much easier.
Cons: I cannot think of anything that i would consider a con.
Overall: I am very pleased with the service and assistance i was provided during the on boarding process. Everyone i worked with was extremely helpful and made sure our needs were met! I certainly recommend them to everyone!
A Wonderful Experience
Dee and Celerant have been wonderful. Dee is always there to help us and willing to connect visually to show step by step processes. It is also nice to have one person be our contact so we feel like we are important and not just a case number. Having a wonderful experience.
The Best Bang for the Buck!
Coming from another POS system with many false promises, It was amazing to have a company employed with such professional people who were capable of following through with every expectation we had especially while migrating from a competitor in our first year of business.
Quinn McKee was a great training coach, everything he explained had a straight forward and personable approach, which made it easy to follow. He makes it seems like he actually cares. I was amazed, and still am by his level of professionalism, attention to details, and above all, patience with our repetitious questions. Our sessions were also recorded so we could review their trainings at a later time. Its great since we could also use those training videos to train employees if we choose to!
Shruti Dixit was our trainer for the Website side, and she has consistently kept in touch with us and done her best to appease our every request thus far within the capabilities of their software. Her trainings were also recorded for further review as well. Once our website is live, I will probably update my website experience. I doubt I’ll change my star rating though, since other POS companies charge 10’s of thousands to start up with them and cant even get their POS working properly.
Overall, now using Cumulus, I feel like this POS is the best bang for the buck especially when you take into consideration all the services provided by them. Some things are a little clunky, but procedure trumps all and allows you to flow through the work. I’d like to see a faster turn around time on some of the more serious technical issues that are specific to our store, but I understand that testing and quality control is important to have a well operating machine such as this.
Good Supportive Company
Pros: The customer support is great. I have Nekie as my account manager and she has been helping me throughout the entire process. I dealt with Sheena in customer support. Sheena has gotten me the results I was looking for with just one phone call. I like that Nekie is honest with me, if there is something that she does not know, she will tell me that she does not know. The great thing is she will get me the answers I am looking for in a timely manner.
Cons: I would like to see the monthly fee to be less, but the product is a great product.
Overall: Overall I am satisfied with the product. I like the fact that I can give my manager a call or email and she will actually get back to me.
Incredible For Small Business Looking to Grow
These guys have been incredible! Not even sure where to start. If you are a small business looking to grow these guys have you covered with whatever you need. Quinn, Marc and Thomas have been incredible! I’ve never seen a company with such great employees that get back with you with any question in a moments notice. I feel like I’m family with these guys! Thank you so much Celerant team!
Awesome to work with!
Jared has been amazing through the entire process. You have a great employee that knows his stuff and is super patient with his clients. For a novice like me and a not super technical person he does a great job showing the ropes of your system. I know there will questions arising as we go through the change but he has been awesome to work with!
Easy to Get Things Accomplished
My experience working with Celerant has been very easy to get things accomplished. I am just starting to use their POS, and am very pleased with it. Quinn McKee was/has been a very dependable point of contact. From information, scheduling meetings to train, and all other aspects of the setup, Quinn had it covered. He would even check on other issues and concerns for me along the way. Highly highly recommend Celerant team and Quinn as the project manager.
Fantastic Platform - Incredible Service
Pros: Do it all platform! Premier training during implementation, easy navigation, and nearly unlimited options. It’s a one stop shop and even firearm friendly.
Cons: Plenty of set-up that requires an initial time investment.
Overall: While the set-up is lengthy, the platform is well worth it. This is a system that will do everything you need and Stephanie did a great job walking us through. Glock Masters will be a better shop because of the Celerant platform.
Smooth Transition from Quickbooks
I recently switched my POS from QB Pro to an online system, Celerant’s Cumulus. Lots to learn but my implementation manager, Nekie helped greatly. She was friendly, knowledgeable answered all my questions in quick fashion. She always followed up for clarification. I am enjoying using Cumulus and Nekie and all the staff at Celerant are there ready to help. Check them out.
Always willing to help!
Whenever I have any type of issue, which is not often, I am always able to get someone on the phone who wants to help and get it resolved. Very pleased!
I came to Celerant after using Quickbooks POS for the last 7 years, Stephanie on the implantation team made the swap as painless as possible, I had over 13,000skus and Celerant was able to data convert all of it over to the new POS(point of sale) system. I felt my training was through and easy to follow, especially with a Trainer like Stephanie, I had a Issue on a Saturday afternoon and I picked up the phone to call her, knowing I was just going to get her voicemail but I did not. I got Stephanie on a Saturday afternoon. While she was at the park with her son, she took my call and helped me fix my issue. I highly recommend Celerant POS A++++.